Elite goes above and beyond to provide awesome customer service and reliable automotive work. Always
honest and respectful to me - a woman who knows nothing about cars. :) HIGHLY RECOMMEND !
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I had just recently bought a 2013 Hyundai Sonata out of Fort Myers Florida. I had only had the car le
ss than a month and the engine failed as I was pulling off the highway. I just moved to Northern Kentucky and did not have a clue what dealership to bring my car too. After realizing that there was a recall issue out, I started calling all the Hyundai dealerships in my area. Everyone was booked out for three months on just a diagnostic. If you have had an engine recall, you will know that’s just the first step of getting the whole process started. After calling around I stumbled upon Jeff Wyler superior. They were the only dealership not booked out for months on end. I spoke to the service department and I was in shock when they told me I could drop off my car that day, as every other dealership gave me a three month wait. The vehicle I have is the only one I have to get around. Waiting three months was not in the cards. Everyone in the service department was exceptional and answered any questions I had. I called more times than I can count and they always reassured me of the process. I’ve never dealt with an issue like this and they were always friendly and explained the process step by step. My experience here was beyond exceptional. Will, in the service department is the reason I’ll be coming back for service and sending my friends/colleagues to Jeff Wyler Superior Hyundai as he did an amazing job at explaining everything. I’m extremely thankful for everyone in the service department and the job they did, no words of thank you could ever be good enough for my time in need. Everyone was exceptionally welcoming.
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Perhaps the best recommendation I can give is that I am more than happy to drive 17 miles one directi
on just to have my car serviced by John Rhodus!
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I appreciate their customer service and thoroughness when they are servicing and inspecting my car. T
hey run a diagnostic test when it is serviced so that I know future service needs on the car. Kevin takes time to explain the report and make suggestions. Everyone is friendly and professional.
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Stopped at this location on our way home from Floria to Michigan. The kindness and helpfulness of th
is business was exceptional. Pete and Edna went out of their way to accommodate our needs and get us safely back on the road in a timely manner. This was a most welcomed experience for us especially after the poor customer service we received at multiple Jeep dealerships on I 75 North.
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