I am so pleased to make this post it is not often (if ever). that I am compelled to write a post BUT,
I want to let the world know about the customer service experience I have had with this dealership. I have never felt like I was just a customer or that I am gonna be ripped off. The reps answered all my questions and informed me of my options. They explained everything to me in detail. The GM -owner should be very proud of his team THEY are wonderful.
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I cannot express enough what a wonderful experience our family had at West Houston Hyundai, all thank
s to Ricky! We test drove, asked all the questions, went home, texted more questions, and then came back and purchased our Palisade. Ricky answered every question and was incredibly patient and thorough. We really appreciated that he took the time to make sure we understood all the vehicle's functions before we pulled off the lot. We were also very very thankful for his negotiating skills in getting us at the price point we needed. He truly cared that we got what we needed and understood everything. Hands down the best car buying experience we've had in years! Thank you Ricky!
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From Mike Palenik
I wrote a bad review last night late when I was tired and frustrated. I bought a
2022 kia and did not understand how to use the controls.
It was late and we were all tired. I went back this morning to complain and Juan was very patient with me and resolved all issues for
me. Amanda was my sales person and was very kind and when I go back for my next car I will definitely ask for her.
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It is a real pleasure dealing with this shop. They are friendly to start with and let me know if the
y find any issues. They get my work done in very short order and very reasonable pricing. Highly recommend!
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