Thank you for reaching out, Michael. We’re so sorry to hear about your experience with one of our Retailers. Although each Genesis Retailer is independently owned, we still hold them to the highest standards. We'll share your feedback with their management team. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc

Thank you, George, for sharing your feedback regarding your Genesis 2025 GV80 and your experience. We have forwarded your complaint to the appropriate department for further review. For more information on your vehicle's features, please visit our website www.genesis.com. Under "My Genesis," click on "Resources" to find helpful tutorials. You can also contact our Genesis Customer Care team at (844) 340-9741 for support and assistance if needed. Thank you. ^cc

Hello Robert, Thank you for contacting Genesis Motor America. We are disappointed to hear about the circumstances that prompted your contact. Our records show that your case has already been escalated to one of our case managers for assistance. We will request your case manager to connect with you for any additional support. Thank you.^cc